Refund Policy – Clash of Kings: Legacy In the realm of Clash of Kings: Legacy, honor, power, and decision-making shape your destiny. Every gem spent, every upgrade forged, and every banner raised is part of your rise to greatness. Yet even the wisest rulers may encounter misfortune. That is why the Royal Council has decreed the following policy on gold, purchases, and the coin of the realm. When the Crown Allows Compensation Refunds shall be considered under these worthy conditions: A purchase failed to deliver its promised reward or resources (e.g., gems, VIP benefits, troop packs). A billing error occurred, such as duplicate charges or failed confirmation that still resulted in payment. You were the victim of unauthorized access to your account, resulting in unapproved purchases. You bought a time-limited pack and received the wrong content due to a system glitch or display error. Each request will be reviewed by the Treasury Keepers, and if valid, either a refund shall be issued or your rightful content restored. When Refunds Shall Not Be Granted Not all appeals reach the throne. Refunds will be denied in the following cases: You used the purchased content, such as boosting armies, unlocking upgrades, or opening chests. Your claim rests on regret or buyer’s remorse rather than a system failure. You lost a battle or failed a campaign after spending, and now seek retribution. You attempted to exploit the system by repeatedly purchasing and refunding. You filed a request long after the purchase, with no supporting evidence. Once gold is spent and troops are deployed, the march of war cannot be reversed. Submitting a Formal Appeal To request a refund, a royal subject must: Provide their Player ID and transaction number. State the nature of the issue clearly and with detail. Submit the claim through the in-game support chamber or platform where the purchase was made (e.g., App Store, Google Play). Our Royal Agents shall investigate swiftly, typically within 3–5 business days, and reply with verdict and resolution. If Refunds Are Approved When a refund is granted: It shall return to the original method of payment. Any content or bonuses granted shall be revoked from the account. Further abuse of this right may lead to account freezing or sanctions by decree. We do not tolerate treachery in the marketplace, just as we do not on the battlefield. Decree of Finality Clash of Kings: Legacy is a war of kingdoms, but we stand for fairness above conquest. If an error disrupted your path to glory, we are here — not as rulers, but as servants of balance. Speak your truth, present your scrolls, and the Council shall decide. For victory, for justice, for legacy — the Kingdom endures.